The engagement began with a full audit of the client's ageing IT infrastructure, which revealed inconsistent device management, slow incident resolution, and fragmented ticketing. Our team designed a phased modernisation plan, starting with the deployment of Jira Service Management to centralise support requests and monitor SLA compliance. We introduced a hybrid cloud environment to improve scalability, implemented Microsoft Intune for Windows and Jamf Pro for macOS to ensure consistent MDM across all endpoints, and set up proactive security monitoring with 24/7 SIEM alerts. A two-week pilot was completed with zero disruption, followed by staged rollouts to each site. As a result, downtime dropped by over a third, employee satisfaction with IT support increased significantly, and the business gained the operational resilience needed to support rapid growth and remote collaboration across Europe.
