1. Information We Collect

We may collect and process the following categories of information:

• Business and Contact Information – Name, company name, job title, email address, phone number.
• Technical Information – IP address, browser type, operating system, device identifiers, security logs.
• Service-Related Information – IT infrastructure details, network configurations, project specifications, and support ticket history.
• Website Usage Data – Pages visited, navigation patterns, and interaction with online tools and forms.

2. Purpose of Data Processing

We process personal and business information for the following purposes:

• To deliver IT consulting, cloud migration, cybersecurity, and managed support services.
• To provide helpdesk assistance and remote technical support.
• To manage projects, service updates, and contractual obligations.
• To improve service delivery, ensure system security, and prevent unauthorized access.
• To comply with legal and regulatory requirements.
• To communicate relevant updates, news, or marketing materials (where permitted by law).

3. Legal Basis for Processing

We process data under one or more of the following legal bases:

• Performance of a Contract – To fulfil our obligations in providing services you have requested.
• Legitimate Interests – For business development, service improvement, and security enhancement.
• Legal Obligation – Where required to comply with applicable laws or regulations.
• Consent – For marketing or non-essential communications, obtained in accordance with GDPR requirements.

4. Data Security Measures

We implement strict technical and organisational measures to safeguard information, including:

• Encryption of data in transit and at rest.
• Multi-factor authentication and role-based access controls.
• Advanced firewall protection and intrusion detection systems.
• Continuous monitoring, regular security audits, and vulnerability assessments.

5. Data Sharing and Third Parties

We do not sell personal data. Information may be shared with:

• Trusted service providers (e.g., cloud hosting, data backup, and software vendors) bound by strict confidentiality and data processing agreements.
• Legal, regulatory, or law enforcement authorities where required by law.

6. Data Retention

Data is retained only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal requirements. Once no longer required, data is securely deleted or anonymised.

7. Your Data Protection Rights

Under the EU GDPR and UK GDPR, you have the right to:

• Request access to the data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion (“right to be forgotten”).
• Restrict or object to certain types of processing.
• Request transfer of your data to another service provider (“data portability”).
• Withdraw consent for processing where consent is the legal basis.

Requests can be submitted to [Insert Contact Email].

8. International Data Transfers

Where information is transferred outside the EU or UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to maintain adequate protection of your data.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyse website performance, and support security measures. You can manage or disable cookies through your browser settings.

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our services, operations, or legal obligations. The most current version will always be available on our website.